Dedicated Servers Hardware Replacement (SLA)

ValueWeb's dedicated hosting service offers the highest commitment to hardware uptime in the industry. Due to the high standards we set, in the last 12 months we have had less than a 1% hardware failure rate.

As part of our Value Support package,* we offer the strongest hardware replacement SLA in the industry!



We will refund 10% of your monthly fee if we cannot replace a hardware failure within 120 continuous minutes. If it takes us longer, we'll refund you an additional 10% of your monthly for each additional 60 continuous minutes.**

To receive your credit for an extend hardware failure you must contact http://corpsupport.valueweb.com and report the outage in writing within seven days. The following information must be included in your email: Company Name, Account Number, Daytime Contact information and Date/Time of outage.

*Our Hardware SLA is not included with A La Carte support. To upgrade to Value Support, contact support.
**Refund not to exceed one month credit