Support Infrastructure

A solid infrastructure shouldn't stop at clock cycles and redundant circuits. Flexible customer support systems and processes are equally important to empower our employees to serve you fast and effectively.

Key to an effective customer support system are the internal processes setup to route and track your requests so they get to right technicians in the shortest amount of time possible. Our customized, internal systems set us apart from other web service companies. We have built our own integrated ordering, provisioning, billing and incident tracking system to specifically support the web hosting business.

Our internal system enables anyone you contact at ValueWeb the access to all information needed to answer your question. In addition, our contact center employs a state-of-the-art, skill based routing system and email support system that lets us to track each incoming and outgoing customer communication so we can accurately measure our service level. Flexible, internal support means fast, effective customer support. It's that simple!